Conditions générales
Before Work Commences
Estimates and Pricing
All estimates are based on the information available at the time and are subject to modification upon further inspection. Final pricing will be confirmed prior to the commencement of work.
Scheduling and Cancellations
Appointments must be scheduled in advance. Cancellations or rescheduling must be communicated at least 24 hours prior to the appointment to avoid incurring a cancellation fee.
Access to Premises
The customer agrees to provide unobstructed access to all areas requiring cleaning.
Pre-existing Conditions
The company is not responsible for any pre-existing damage or conditions within the duct system or surrounding areas. A pre-inspection may be conducted to document such conditions.
Health and Safety Compliance
The company will comply with all relevant health and safety regulations during the cleaning process. Customers must inform the company of any known hazards in the work area.
Pets and Children
Customers are responsible for ensuring that pets and children are kept away from the work area to ensure their safety.
Payment Terms
Payment is due upon completion of the work unless other arrangements have been made in advance. Accepted payment methods include credit cards, checks, and cash.
Customer Preparation
Customers are responsible for preparing their homes by covering or removing items that may be affected by the cleaning process. The company is not liable for any damage to uncovered items.
Scope of Work
The scope of work will be clearly defined in the service agreement. Any additional work required will be discussed and approved by the customer before proceeding.
Insurance and Liability
The company is fully insured and will take all necessary precautions to protect the customer's property. However, the company is not liable for any damage caused by unavoidable circumstances.
After Work Commences
Inspection and Approval
Upon completion, the customer is encouraged to inspect the work to ensure it meets their satisfaction. Any issues should be reported immediately.
Post-cleaning Cleanup
The company will ensure the work area is cleaned up after completing the service. Customers should report any missed areas or concerns within 24 hours.
Warranty and Guarantees
The company provides a limited warranty on all work performed. Any issues arising within this period will be addressed promptly.
Maintenance Recommendations
Customers will be provided with recommendations for maintaining their air ducts to ensure optimal performance and longevity.
Service Documentation
A detailed report of the work performed, including any findings or recommendations, will be provided to the customer.
Feedback and Reviews
The company welcomes customer feedback and may request a review or testimonial. Participation is voluntary and can help improve our services.
Confidentiality
The company will maintain the confidentiality of all customer information and will not share it with third parties without consent, except as required by law.
Dispute Resolution
Any disputes arising from the service will be addressed through a formal resolution process, which may include mediation or arbitration if necessary.
Follow-up Services
The company may offer follow-up services or inspections at a discounted rate for returning customers.
Contact Information
Any disputes arising from the service will be addressed through a formal resolution process, which may include mediation or arbitration if necessary.
These terms and conditions ensure clear communication and mutual understanding between the air duct cleaning company and its customers.
